Important Information
Policies
To help make your stay at The Grand Luang Prabang, Affiliated by Meliá in Luang Prabang as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
The Grand Luang Prabang keeps policies simple and straightforward.
Check-In & Check-Out
- Check-in: From 14:00
- Check-out: Until 12:00
Late check-out may be available on request, depending on availability.
Identification & Age
- A valid government-issued photo ID is required at check-in.
- The minimum age for primary check-in is 18 years.
Deposits & Payments
- Credit card or cash deposit may be requested at check-in for incidental charges.
- The hotel accepts Visa, Mastercard, American Express, and JCB.
Smoking Policy
- Smoking is permitted in designated outdoor areas only.
- All guest rooms are non-smoking.
Pets
- Pets are not allowed at the property.
Children & Extra Beds
- Children of all ages are welcome.
- Extra beds and cribs are available upon request and may carry an additional charge.
Cancellations
- Cancellation policies vary by room type and booking conditions.
- Flexible options are often available—details are provided during reservation.